Frequently Asked Questions - Nu-Designs Team

Revisions beyond the scope of the initial project agreement will be billed either as a contract revision or hourly based on the scope of the change. Nu-Designs will obtain verbal or written permission from client before performing additional billable work above and beyond the fee agreed upon in the initial work order.  All communication will be documented in our project management software.  Clients can access and participate in tracking things that are beyond the scope.

A one-third prepayment is required at the start of a project.  Payments can be made by check or credit card. Subsequent monthly invoices correspond to the completion of specified milestones.  Prepayments are credited to your account first and you are invoiceed for the balance monthly.  Projects are tracked through our project management software called Basecamp.  Basecamp is where we communicate messages, notes, todo's, milestones, files and our time.  You will be able to check in on the status of your project anytime and approve any of the work before it is complete.

Every Client will be required to maintain a valid credit card on file. Payment for services are due upon receipt and can be paid by check or credit card.  Amounts due over 45 days can be automatically billed to the your credit card.

Our project estimates are based on time and materials. We allocate time for each phase of your porject.  Our hourly contract rates are currently $95 per hour.  Our normal hourly rates are $115 per hour.  All of our time is tracked in our project management system called Basecamp. 

Nu-Designs excels at meeting client expectations during every phase of the project. Because we include the client during the entire development process, there are no surprises at the time of completion. Nu-Designs guarantees that all final Web site designs and capabilities meet professional industry standards in craftsmanship and quality and will be free of defects.

Many of Nu-Designs’ most satisfied clients are from outside our geographic area. Most communication on a Web development project is conducted via e-mail, telephone, web ex and fax. All mock-ups and in-process designs can be readily viewed on the Web. When needed, Nu-Designs and our clients can make arrangements to meet face-to-face during projects.

Your personal project manager will always be available for any questions or communications. Nu-Designs maintains a customized project tracking system called Basecamp. From this password-protected area, you can monitor your project on a daily basis and view the status of your project as the work progresses.  You can participate in the development of the project by creating messages, uploading files, review project todo's and track your project's milestones.

Nu-Designs will typically assign one project lead or Project Manager.  The Project Manager will be the center of communication for you during the entire process.  However, you may also work directly with one of our designers or programmers.  In any case the Project Manager will communicate with you to be sure your project runs smoothly.  We will encourage you to directly participate in your website development.  You will have access to anyone in our company through our project management software called Basecamp.  With Basecamp you will be able to check in on your project at any time.

Some clients may choose to consult with Nu-Designs to develop a thorough list of requirements for their project prior to signing a full-scale production agreement. If this is the case, both parties will sign an agreement specifying that you have agreed to hire Nu-Designs for an initial-needs assessment consultation.  Often, we will help clients with their ideas through wire frames and story boarding their project.  We can also create a proof of concept prior to actually starting the project.

After an initial meeting has been held and the timeline, requirements and budget for your project have been reviewed, Nu-Designs will prepare a proposal that includes a detailed outline of the job along with cost estimates. Upon acceptance of the proposal, Nu-Designs will send a signed agreement and begin designing your Web site.